A Cloud PBX is a business phone system hosted online that manages extensions, call routing, IVR and other calling features without requiring PBX hardware installed in the office. Staff connect using IP phones, softphones or mobile apps over the internet.

An IP PBX is a phone system that routes calls using your data network (IP) instead of traditional telephone lines. It can be deployed on-premise or in the cloud, and typically supports extensions, IVR, call recording, voicemail and SIP trunking.

A call center phone system directs inbound calls through an IVR and queue to available agents, while outbound calls can be dialed manually or through a dialer. Supervisors can monitor calls live, record conversations and review reports on call volume and agent performance.

Cloud PBX is hosted and managed off-site by a provider, so there is no on-premise server to maintain. An on-premise IP PBX runs on hardware inside your office. Both use IP-based calling and support similar features; the choice depends on control, budget and IT preference.

Yes. Remote staff can register as extensions on the same PBX using an IP phone, a softphone app or a mobile app over a secure internet connection, so they can make and receive calls as if they were in the office.

IP PBX pricing depends on the number of extensions, concurrent calls, IP phones required, SIP trunks, gateways, chosen features and whether the deployment is cloud-hosted or on-premise. Contact our team for a free quote based on your requirements.

In most cases, yes. SIP trunks can connect to an existing compatible PBX platform such as Yeastar or Grandstream to provide inbound and outbound calling without traditional phone lines, subject to a compatibility check.

Not necessarily. VoIP calling can run on IP desk phones, softphone apps on a computer or a mobile app. IP phones are recommended for reception desks, call center agents and staff who take calls throughout the day.